Who We Are
Spk N' Spn Cleaning Services provides domestic and commercial cleaning services in Birmingham and the West Midlands.
Contact details:
Email: info@spknspncleaningservices.co.uk
Phone: +44 7553 607014
Address: 1 Ismere Road, Birmingham, B24 9SX, United Kingdom
Personal Data We Collect
We may collect the following information when you contact us, request a quote, book a service, use our forms or communicate with us:
- Name, email address, phone number and contact preferences.
- Property address, service area and details about the cleaning service requested.
- Messages, quote details, booking details, appointment dates and customer support notes.
- Newsletter sign-up details, if you choose to subscribe.
- Website usage information such as pages visited, device/browser information and approximate location derived from analytics tools.
- Technical information such as IP address, cookie identifiers and basic security logs.
How We Use Personal Data
| Purpose | Likely lawful basis |
|---|---|
| Responding to enquiries and quote requests. | Legitimate interests and steps before entering into a contract. |
| Arranging, providing and managing cleaning services. | Contract. |
| Customer service, appointment reminders and service updates. | Contract and legitimate interests. |
| Sending newsletters or marketing updates where requested. | Consent, or soft opt-in where legally available. |
| Website analytics and improving our website. | Consent for non-essential analytics cookies, and legitimate interests for aggregated website improvements. |
| Record keeping, accounting, fraud prevention and legal compliance. | Legal obligation and legitimate interests. |
Forms, Formspree and Communications
Our website forms may be processed through Formspree, a third-party form handling provider. When you submit a form, the information you enter is sent to us so we can respond to your enquiry or newsletter request. You should avoid sending highly sensitive information through website forms.
If you contact us through WhatsApp, phone, email or social media, those providers may process your data under their own privacy terms.
Cookies and Google Analytics
We use Google Analytics through Google tag ID G-ZB97GHK9F5 to understand website traffic and improve our pages. Analytics tools may use cookies or similar technologies to collect information about how visitors use the site.
Under UK PECR rules, non-essential cookies such as analytics cookies normally require your consent before they are used. You can also control or delete cookies through your browser settings.
Who We Share Data With
We only share personal data where needed for the purposes described in this policy. This may include:
- Formspree, for form handling.
- Google, for analytics and business profile services.
- WhatsApp, Meta, LinkedIn, Pinterest or YouTube if you choose to contact or follow us through those platforms.
- Professional advisers, accountants, insurers, IT providers or legal/regulatory authorities where necessary.
- Cleaning team members or service partners where needed to provide your requested service.
International Transfers
Some providers we use may process data outside the UK. Where this happens, we expect appropriate safeguards to be used, such as UK-approved transfer mechanisms or equivalent protections provided by the relevant service provider.
How Long We Keep Data
We keep personal data only for as long as needed. As a guide:
- Enquiries that do not become bookings are usually kept for up to 12 months.
- Customer, booking and accounting records may be kept for up to 6 years for tax, accounting and legal purposes.
- Newsletter data is kept until you unsubscribe or ask us to delete it.
- Analytics data is kept according to the retention settings in Google Analytics.
Your Data Protection Rights
Under UK data protection law, you may have rights to:
- Access a copy of your personal data.
- Correct inaccurate or incomplete data.
- Ask us to delete your data in certain circumstances.
- Restrict or object to certain processing.
- Withdraw consent where we rely on consent.
- Request data portability where applicable.
- Complain to the UK Information Commissioner's Office.
To exercise your rights, contact us at info@spknspncleaningservices.co.uk. You can also contact the ICO at ico.org.uk.
Marketing
If you subscribe to cleaning tips or offers, we may email you with updates. You can unsubscribe at any time by contacting us or using any unsubscribe option provided in the message.
Security
We use reasonable technical and organisational measures to protect personal data. No website, email or online form can be guaranteed completely secure, so please only send information that is necessary for your enquiry or booking.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.