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Terms of Service

These terms explain how our website, enquiries, quotes and cleaning service bookings work.

Last updated: 25 May 2026. These terms are a practical website and service notice and are not a substitute for independent legal advice.

Who We Are

Spk N' Spn Cleaning Services provides cleaning services in Birmingham and the West Midlands. You can contact us at info@spknspncleaningservices.co.uk or +44 7553 607014.

Using This Website

You may use this website for lawful personal or business enquiries about our cleaning services. You must not misuse the website, attempt to disrupt it, submit false information, or copy website content for commercial use without permission.

Quotes and Bookings

Quotes are based on the information you provide, such as property size, service type, condition and location. A quote may change if the actual work required is materially different from the information supplied. A booking is confirmed only when we accept it by phone, email, WhatsApp or written message.

Access and Customer Responsibilities

You are responsible for providing safe access to the property, parking information where relevant, accurate service details, running water and electricity where needed, and a safe working environment for our cleaners.

Payments, Cancellations and Rescheduling

Payment terms, deposits, cancellation windows and rescheduling arrangements will be confirmed when you book. If you need to cancel or move an appointment, please contact us as early as possible so we can manage our schedule fairly.

Results and Limitations

We aim to provide a professional cleaning service, but some stains, wear, damage, mould, limescale, grease build-up or long-term marks may not be fully removable. We are not responsible for pre-existing damage or deterioration.

Website Content

The information on this website is provided for general guidance. We try to keep details accurate, but prices, availability, service areas and service descriptions may change.

External Links

Our website may link to third-party services such as WhatsApp, Google, social media platforms or Formspree. We are not responsible for the content, availability or privacy practices of third-party websites.

Personal Data

How we collect and use personal data is explained in our Privacy Policy.

Contact

Questions about these terms can be sent to info@spknspncleaningservices.co.uk.

Additional Service Terms

Quotes are based on the information provided at the time of enquiry, including property size, condition, access, parking and the service requested. If the property condition is materially different on arrival, we may recommend additional time or adjust the quote before continuing. We will always explain this clearly so customers can decide how to proceed.

Customers are responsible for providing safe access to the property at the agreed time. This includes keys, entry codes, parking permits, alarm details and any instructions for pets or delicate surfaces. If access is not available, a cancellation or waiting charge may apply depending on the circumstances and notice given.

We take reasonable care with customers' homes and belongings, but fragile, unstable or high-value items should be moved or identified before cleaning begins. Specialist cleaning, stain removal, mould treatment, pest contamination, hazardous waste and external window cleaning may require separate assessment and may not be included in standard bookings.

Regular cleaning arrangements can be reviewed if the scope changes, the property size changes, or extra tasks are repeatedly requested. Our aim is to keep expectations fair, transparent and workable for both the customer and the cleaning team.

These terms are reviewed periodically to keep the booking process clear, fair and aligned with how our cleaning services are delivered.